The terms and conditions governing your use of SERA and SERA+ platforms provided by Eduuis IT Private Limited.
Effective Date: 1 January 2025 | Last Updated: 1 March 2025
These Terms of Service ("Terms") constitute a legally binding agreement between Eduuis IT Private Limited ("Eduuis IT", "we", "us") and the school, institution, or individual ("Client", "you") that accesses or uses the SERA or SERA+ platforms. Please read them carefully.
⚠️ Important: By clicking "I Agree", completing a subscription, or using any part of the SERA platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
These Terms apply to all use of the SERA School ERP platform, SERA+ parent/student application, the Eduuis IT website, and any related APIs, mobile applications, or services (collectively, the "Services"). If you are entering into these Terms on behalf of a school or organisation, you represent that you have authority to bind that entity.
If you do not agree to these Terms, you may not use the Services.
Eduuis IT will provide access to SERA and/or SERA+ in accordance with the subscription plan purchased. Features available depend on the chosen plan (Starter, Pro, or Enterprise) as described on our pricing page or in the signed order form.
We reserve the right to update, improve, or modify the Services at any time. Where a modification materially reduces functionality, we will provide at least 30 days' notice.
Eduuis IT may offer professional services (onboarding, training, customisation) separately. These are governed by a separate statement of work.
The Client must designate at least one School Administrator account. The Client is responsible for maintaining the confidentiality of all credentials and for all activities that occur under its accounts.
The Client shall ensure that Authorised Users comply with these Terms. The Client is liable for any breach of these Terms by its Authorised Users.
The Client must promptly notify Eduuis IT at security@eduuis.com if it suspects any unauthorised access to its accounts.
The Client and its Authorised Users must not:
Client Data remains the sole property of the Client. Eduuis IT does not claim any ownership over Client Data.
By using the Services, the Client grants Eduuis IT a limited licence to process Client Data solely for the purpose of providing and improving the Services.
We act as a Data Processor for Client Data and the Client acts as the Data Fiduciary (as defined under the DPDP Act, 2023). Both parties agree to comply with the obligations set out in our Data Processing Agreement, which is incorporated by reference.
Upon termination or expiry of the subscription, the Client may export all Client Data via the SERA admin panel. After 60 days following termination, Eduuis IT will securely delete Client Data unless legally required to retain it.
Fees are as set out on our pricing page or in the signed order form. All fees are in Indian Rupees (INR) and are exclusive of applicable taxes (GST at 18%).
Annual subscriptions are payable in advance. Monthly subscriptions are payable at the start of each month. Payment is due within 15 days of invoice.
Overdue amounts accrue interest at 1.5% per month. Eduuis IT reserves the right to suspend access after 30 days of non-payment, and to terminate after 60 days.
Annual subscriptions are non-refundable after the 14-day pilot period. Monthly subscriptions may be cancelled at any time with effect from the end of the current billing period — no partial refunds are issued.
We will give at least 60 days' notice of any fee increases. Price increases will not apply to the current subscription term.
Eduuis IT targets 99.5% monthly uptime for the SERA platform (excluding scheduled maintenance). Scheduled maintenance will be announced at least 48 hours in advance and, where possible, performed between 11 PM – 4 AM IST.
Support is provided via email (support@eduuis.com) and in-app chat during business hours (Mon – Sat, 9 AM – 7 PM IST). Pro and Enterprise plans receive priority support with guaranteed response SLAs as specified in the plan documentation.
All rights, title, and interest in and to the Services, including all software, algorithms, user interfaces, trademarks, and documentation, are and remain the exclusive property of Eduuis IT.
Nothing in these Terms transfers any intellectual property rights to the Client. The Client receives only a limited, non-exclusive, non-transferable licence to use the Services during the subscription term.
The Client retains all intellectual property rights in Client Data.
Each party agrees to keep confidential the other's non-public business information, technical data, and Client Data, and not to disclose such information to third parties without prior written consent, except as required by law.
Eduuis IT's employees and contractors who access Client Data are bound by confidentiality obligations no less protective than those in these Terms.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded under applicable Indian law.
The Client agrees to indemnify, defend, and hold harmless Eduuis IT and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from:
The Client may cancel its subscription at any time via the admin panel or by written notice to accounts@eduuis.com. Cancellation takes effect at the end of the current billing cycle.
We may suspend or terminate the Client's access immediately if: (a) the Client breaches these Terms and fails to remedy the breach within 14 days of notice; (b) payment is overdue by more than 60 days; (c) continued provision would be unlawful; or (d) the Client becomes insolvent.
Upon termination, the Client's licence to use the Services ends. Client Data will be available for export for 60 days post-termination, after which it will be securely deleted.
These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.
The parties shall first attempt to resolve any dispute through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996, conducted by a sole arbitrator in Gurugram, Haryana.
Notwithstanding the above, either party may seek urgent injunctive relief from the courts of Gurugram, Haryana, which shall have exclusive jurisdiction for such matters.
We may update these Terms from time to time. We will provide at least 30 days' notice of material changes via email or in-app notification. Your continued use of the Services after the effective date of the revised Terms constitutes acceptance.
For questions about these Terms, please contact: